BikeShuttle Service

 

  • Term and Condition 

    • 1. Object
      • BikeShuttle.me has developed a mechanized lift reservation platform (shuttles) accessible on a website at www.bikeshuttle.me or as a mobile application designed to connect Shuttles traveling to a particular destination with passengers bikers looking for a mechanized ski lift, in order to optimize the seats on the vehicles and to give a percentage for the accommodation of the paths.

        These general terms and conditions of use are intended to govern access to and conditions of use of the Platform. Please read them carefully. The User acknowledges and accepts that Bikeshuttle.me is an intermediary between driver (Shuttle) and biker and therefore not a transport company.

        By clicking on "Register with Facebook" or in any other way that allows you to subscribe to the Platform, you acknowledge that you have read and accepted all these terms and conditions of use.

    • Definitions

      • In this document,
        "Account": means the account to be created to become a User and access certain services offered by the Platform;

        "Facebook account" has the meaning indicated in the following Article 3.2;

        "BikeShuttle.me" assumes the meaning indicated in the preceding Article 1;

        "General terms of use": means these general terms and conditions of use;

        "Shuttle": means the User who uses the Platform to offer to transport another person in exchange for a Service Contribution, for a Trip and at a time defined only by the shuttle;

        "Booking Confirmation" has the meaning indicated in the following Article 4.2.1;

        "User Content" takes the meaning indicated in the following Article 11.2;

        "Service contribution": designates, for a given trip, the sum of money requested by the Shuttle and accepted by the Passenger as a contribution to the costs of the trip;

        "Passenger": means the User who has accepted the offer to be transported by the Driver or, where applicable, the person on whose behalf a User has booked a Seat;

        "Seat": means the seat booked by a Passenger in the Shuttle vehicle;

        "Platform" assumes the meaning indicated in the preceding Article 1;

        "Services": means all the services provided by BikeShuttle.me through the Platform;

        "Website" means the website accessible at www.bikeshuttle.me;

        "Route" takes the meaning indicated in the following Article 4.1;

        "User": means any person who has created an Account on the Platform;

        "Travel": means the trip that is the object of an announcement published by a Shuttle on the Platform and in relation to which it agrees to transport Passengers in exchange for a Contribution to the service;

    • 3. Registration on the Platform and creating an account

      • 3.1. Conditions of registration on the Platform
        The Platform can be used by people aged 18 or over. Registration on the platform of a minor is strictly prohibited. By accessing, using or registering on the Platform, the User declares and guarantees that he is 18 years old.

      • 3.2. Creating an account
        The Platform allows Users to send and view Ads and interact with each other to reserve a place. You can view Ads if you have not registered on the Platform. However, it is not possible to post an Announcement or reserve a Seat without first creating an Account and becoming a User.

        To create the account, you can:
        (i) fill in all the mandatory fields on the registration form;

        (ii) or access your Facebook account through our Platform (hereinafter, "Facebook account"). By using this functionality, the User understands that Bikeshuttle.me will have access to, publish on the Platform and retain some information acquired from the Facebook Account. You can delete the link between your account and the Facebook Account at any time through the "Checks" section of the profile. For more information on the use of data from the Facebook account, read our Privacy Policy and Facebook.

        To register on the Platform, you must have read and accepted these Terms of Use and the Privacy Policy
        When creating the Account, regardless of the method chosen, the User agrees to provide accurate and truthful information, and to update it from his / her profile or informing Bikeshuttle.me, in order to guarantee its relevance and accuracy for the duration of the its contractual relations with Bikeshuttle.me

        In case of registration by e-mail, the User agrees to keep the password chosen when creating the Account secret and not to communicate it to anyone. If the User loses or reveals his password, the User agrees to immediately inform Bikeshuttle.me. Only the User is responsible for the use of the Account by third parties, unless he has specifically informed Bikeshuttle.me of the loss, of the fraudulent use by third parties or of the disclosure of his password to third parties.

        The User undertakes not to create or use, under his own identity or that of third parties, any Account other than the one initially created.

      • 3.3. Check
        Bikeshuttle.me may, for the sake of transparency, to increase security or prevent or detect fraud, establish a system for verifying some of the information provided on the profile. This is especially true when the user enters the phone number or provides an identification document.

        The User acknowledges and accepts that any reference on the Platform or on the Services to "verified" information, or any similar term, only means that a User has successfully passed the verification procedure existing on the Platform or the Services in order to provide further information relating to the User with whom you are considering traveling. Bikeshuttle.me can not guarantee the truthfulness, reliability or validity of the information object of the verification procedure.

    • 4. Use of the Services

      • 4.1. Announcement of announcements

        As a User and provided that the following conditions are met, you can create and publish Ads on the Platform by entering information about the Travel you intend to do (dates / times and collection and arrival points, number of seats offered, options available, amount of the Contribution to the service, etc.).

        When the Announcement is published, it is possible to indicate the intermediate stops in which the User agrees to stop, to pick up or drop the Passengers. The sections of the Journey between these intermediate stops or between one of these intermediate stops and the collection point or destination of the Journey constitute the "Routes".

        The User is authorized to publish an advertisement only if all the following conditions are met:

        (i) holds a valid driving license of type B or equivalent foreign license;

        (ii) publishes advertisements only for vehicles that it owns or uses with the express permission of the owner, and in all cases that it is not forbidden to use it for shuttling bike purposes;

        (iii) the User may not be the main driver of the vehicle object of the Announcement;

        (xii) not to publish an advertisement relating to a vehicle that you do not own or that you are not authorized to use for Shuttle purposes; In particular, compliance with the regulations on the subject and the authorizations required to be able to perform the main Bike Shuttling services such as: "Single Ascent" and / or "Full Days with Guide" are required. The current regulations provide for the possession of N.C.C Licenses or to belong to Amateur Sports Associations.

        (iv) the vehicle has valid third party insurance;

        (v) there is no contraindication or medical inability to drive;

        (vi) the vehicle to be used for the journey is a vehicle with at least 4 wheels;

        (vii) the User does not intend to publish another announcement for the same Trip on the Platform;

        (viii) the User no longer offers Places with respect to the number available in the vehicle;

        (ix) all seats offered are equipped with a safety belt, even if the vehicle is approved with seats without a seat belt;

        (x) the User uses a vehicle in good condition and complies with the provisions of law and applicable customs, in particular with an updated revision.

        The User acknowledges that he is solely responsible for the content of the announcement published on the Platform. Accordingly, the User declares and warrants the accuracy and truthfulness of all information contained in the Announcement and undertakes to conduct the Trip in accordance with the conditions described in the Announcement.

        If the Announcement complies with the General Conditions of Use, it will be published on the Platform and therefore visible to Users and all visitors, including non-users, who perform a search on the Platform or on the Bikeshuttle.me partner website. Bikeshuttle.me reserves the right, in its sole discretion and without notice, not to publish or remove, at any time, any Announcement that does not comply with the General Terms of Use or that considers as harmful for its image, that of the Platform or that of the Services.

        The User acknowledges and agrees that the criteria taken into consideration for the classification and order of display of the Announcement among the other Announcements are at the sole discretion of Bikeshuttle.me.

      • 4.2. Reservation of a place

        • 4.2.1. Reservation procedure
          Bikeshuttle.me has set up an online reservation system for Seats for some Trips offered on the Platform.

          When a Passenger is interested in an Announcement, he can make an online booking request. This reservation request is (i) automatically accepted (if the shuttle has chosen this option at the time of publication of the announcement), or (ii) manually accepted by the Shuttle. After the automatic or manual validation of the booking request by the Shuttle, the Passenger receives a booking confirmation (the "Booking Confirmation"). If the Shuttle has chosen to receive the Service Fee via online payment (see 5.4.1), the booking confirmation will be sent only after Bikeshuttle.me has received the cost contribution.

          If the User is a Shuttle and has chosen to manually manage the reservation requests at the time of publication of the Announcement, it is required to respond to all booking requests within the specified time limit. Otherwise, the booking request will expire automatically and the Passenger will be reimbursed for all sums paid at the time of booking request, if any.

          At the time of booking confirmation, Bikeshuttle.me will again send the Shuttle phone number (if the User is the Passenger) or the Passenger (if the Shipper is the Shuttle). The User is solely responsible for the fulfillment of the contract that binds him to the other User.

        • 4.2.2. Nature of the Seat reservation and conditions of use of the Services on behalf of third parties

          In principle, each User should reserve his place. However, Bikeshuttle.me allows its Users to book one or more Seats on behalf of third parties. In this case, the User who reserves the Seat undertakes to indicate with precision the Shuttle, at the time of booking, the name and telephone number of the person on whose behalf that place has been booked. It is strictly forbidden to reserve a place for a child under the age of 14 traveling alone. In the event that you are booking a seat for a child under the age of 14 traveling alone, the User agrees to request the preliminary agreement of the Shuttle and to provide him with a duly completed and signed authorization of his legal guardians.

          Furthermore, the Platform is designed to reserve seats for individuals. It is forbidden to reserve a place for the transport of any object, package, animal traveling alone or objects of any kind.

          Furthermore, it is forbidden to publish an announcement for a Shuttle other than a registered user.

        • 4.3. Review system

          • 4.3.1. Operation
            Bikeshuttle.me encourages you to leave feedback on a Shuttle. However, it is not permitted to leave feedback on another Passenger if the User was a Passenger or on a Shuttle with whom he has not traveled or with whom no trip was planned.

          • 4.3.2. Moderation
            The User acknowledges and accepts that Bikeshuttle.me reserves the right not to publish or delete any feedback, question, comment or reply if it considers that its content violates these Terms of Use.

          • 4.3.3. Limit
            Bikeshuttle.me reserves the right to suspend the Account, restrict access to the Services or terminate these General Terms of Use in the event that (i) has received at least three negative feedbacks and (ii) the average feedback received is lower or equal to 3.

    • 5. Financial conditions

      • 5.1. Contribution to the service
        The Service Contribution is determined by the User, as Shuttle, under his sole responsibility. As a result, Shuttle User agrees to pay 10% of the total service contribution to Bikeshuttle.me to support the costs of managing the platform and all related promotion. In addition, the Shuttle User agrees to pay a percentage (of the total contribution for the maintenance of the trails of the territory that Bikeshuttle.me will pay to the body responsible for this management.

      • 5.2. Rounding
        The User acknowledges and accepts that Bikeshuttle.me may, at its sole discretion, round up or down the cost of the service.

      • 5.3. Method of payment and reimbursement of the Shuttle Service
        The User, like Shutte, has the possibility to be paid for the Service by the Passengers of his Travel, opting for an online payment (see 5.4.1) or cash paid directly by car (see 5.4.2). In addition, the Shuttle has the possibility, through the Platform to request a deposit or all the online compensation as a further safety that there are no sudden cancellations. In this case BikeShuttle.me will issue an invoice to the Shuttle at the end of the month with the amounts of the receipts received online.

        • 5.3.1. Online payment / collection mandate

          By opting for online payment, the User gives BikeShuttle.me a collection order for the transport service in its own name and for its own account.

          Consequently, after the manual or automatic acceptance of the reservation, BikeShuttle.me will collect from the passenger the percentage destined to BikeShuttle.me + the decided percentage to donate to the path network + a possible deposit requested by the Shuttle.

          The User agrees to diligently respond to any request from BikeShuttle.me, and more generally to any administrative authority or court with jurisdiction over the prevention or combating of money laundering. In particular, the User agrees to provide, upon simple request, any useful address and / or identity proofs.

          In the absence of a response to such requests, BikeShuttle.me may take any measure it deems appropriate, in particular the freezing of the sums paid and / or the suspension of the account and / or the resolution of these General Terms and Conditions of Use.

          After the trip, the Passengers will have a 24-hour period at their disposal to open a complaint against BikeShuttle.me. In the absence of a dispute on their part within this period, BikeShuttle.me will consider the trip confirmed.

          Every month or during registration the User, Shuttle, has the possibility to provide instructions to BikeShuttle.me for payment on his bank account (by entering the bank details in advance in his Account) or on the PayPal account (by inserting the 'PayPal e-mail address in advance in your Account)

          Payment orders (Deposit and online payments) in the User's name (Shuttle) will be sent (according to the agreements made between the Shuttle and Bikeshuttle.me) within a week of receiving the sums (provided that BikeShuttle.me is in possession of the data bank).

          At the end of the applicable limit periods, a sum not claimed by BikeShuttle.me is considered to belong to the same.

           

        • 5.3.2. Payment in cash by car
          If the Driver chooses to be paid in cash by car, the User, as a Passenger, agrees to pay the Service to the Driver in cash at the time of boarding.

    • 6. Cancellation policy

      • 6.1. Refund conditions in case of cancellation
        In case of cancellation of the Passenger:

        SINGLE LIFT
        If the Passenger cancels on more than 48 hours prior to the scheduled departure time, as indicated in the announcement, the Passenger will be reimbursed for the entire sum paid;

        FULL DAY SHUTTLE
        If the Passenger cancels 120h (5 days) hours before the scheduled departure time, as indicated in the announcement, the Passenger will be reimbursed for the entire sum paid;

        If the Passenger cancels beyond the terms described above or has not presented to the meeting no later than 20 minutes after the agreed time, the reservation is no longer refundable and in case of a deposit the Driver receives the entire sum paid.

        When a Passenger cancels before departure, the canceled seat or seats will be automatically made available to other passengers, and will therefore be subject to the terms and conditions of these General Conditions of Use.

        BikeShuttle.me evaluates, in its sole discretion, on the basis of the information available, the legitimacy of refund requests.
        Travels for which the Driver has chosen to receive the consideration by online payment are subject to the cancellation policy described above.

        In the event of cancellation by the Driver, the Passenger is reimbursed for the entire sum paid as a Consideration. This is particularly true when the Driver cancels a trip or has not been present within and not the other 20 minutes after the agreed time;

    • 7. Behavior of users of the Platform

      • 7.1. Commitment of all users of the Platform
        The User acknowledges that he is solely responsible for compliance with all laws, regulations and obligations applicable to the use of the Platform
        Furthermore, when using the Platform and during Travels, the User undertakes:

        (ii) not to send to BikeShuttle.me (in particular at the time of creation or updating of the account) or to other Users false, misleading, harmful or fraudulent information;

        (iii) not to speak or behave in any way or publish any content on the Platform that is defamatory, abusive, obscene, pornographic, vulgar, offensive, out of place, violent, threatening, harassing, racist or xenophobic or with sexual connotations, which contains incitement to violence, discrimination or hatred, activities that encourage or use of illegal substances, or more generally contrary to the purposes of the Platform, which could violate the rights of BikeShuttle.me or a third party or that is contrary to good custom and / or public order;

        (iv) not to violate the rights and image of BikeShuttle.me, in particular its intellectual property rights;

        (v) not to open more than one Account on the Platform and not to open an Account on behalf of third parties;

        (vi) do not attempt to bypass the Platform reservation system, in particular by attempting to send to another User their contact details in order to make reservations outside the Platform and avoid paying the Costs for BikeShuttle.me;

        (vii) not to contact another User, in particular through the Platform, for a purpose other than that which defines the terms of the Service;

        (viii) not to accept or make payment outside the Platform, except in cases authorized by these General Terms of Use;

        (ix) to comply with these Terms of Use and the Privacy Policy.

      • 7.2. Commitments of the Drivers

        Furthermore, when using the Platform as a Shuttle, we undertake:

        (i) to comply with all laws, regulations and codes applicable to driving and the vehicle, in particular to hold valid liability insurance at the time of travel and to hold a valid driving license;

        (ii) to check that the insurance covers the Shuttle service and that the Passengers are considered as third parties in the vehicle and are therefore covered by insurance;

        (iii) not to take any risk while driving, not to take any substance that could endanger the attention and ability to drive carefully and in complete safety;

        (v) to conduct the Journey as described in the Announcement and to respect the times and places agreed with the other Users (in particular meeting and unloading place);

        (vi) not to take more Passengers than the number of Places indicated in the Announcement;

        (vii) to use a vehicle that is in good condition and complies with the provisions of law and applicable customs, in particular with an updated revision;

        (viii) to notify BikeShuttle.me or any passenger requesting a driving license, car registration certificate, insurance certificate, revision and any document proving the User's ability to use the vehicle as a Driver on the Platform;

        (ix) in case of delay or modification of the times or of the Travel, inform the Passengers without delay;

        (x) in the case of a cross-border journey, to possess and keep available to the Passenger and the authorities who may request it any document certifying his identity and the right to cross the border;

        (xi) to wait for the Passengers at the agreed meeting point for at least 15 minutes after the agreed time;

        (xii) not to publish an advertisement relating to a vehicle that you do not own or that you are not authorized to use for Shuttle purposes; In particular, compliance with the regulations on the subject and the authorizations required to be able to perform the main Bike Shuttling services such as: "Single Ascent" and / or "Full Days with Guide" are required. The current regulations provide for the possession of N.C.C Licenses or to belong to Amateur Sports Associations.

        (xiii) to ensure that they can be contacted by Passengers by telephone at the number registered on the profile;

        (xv) to have no contraindication or medical inability to prevent guidance;

        (xvi) to behave correctly and responsibly during the Journey and in accordance with the spirit of shuttling.

      • 7.3. Passenger commitments
        When using the Platform as a Passenger, we undertake:

        (i) to adopt appropriate behavior during the Trip so as not to hinder the concentration or guidance of the Driver or the tranquility of the other Passengers;

        (ii) to respect the Driver's vehicle and its cleaning;

        (iii) in case of delays, inform the Shuttle without delay;

        (iv) to pay the cost of the agreed service to the Shuttle;

        (v) to wait for the Shuttle at the meeting point for at least 15 minutes after the agreed time;

        (vi) to notify BikeShuttle.me or any Shuttle requesting it, their identity card or a document certifying their identity;

        (vii) not to carry during a Journey any substance or animals that could hinder the driver's driving and concentration, or the nature, possession or transportation of which is contrary to the provisions of the law in force;

        (viii) in the case of a cross-border journey, to own and keep available to the Driver and the authorities who may request it any document certifying his identity and the right to cross the border;

        (ix) to make sure you can be contacted by the Shuttle by phone to the number registered on the profile, even at the meeting point.

        In the event that the User has made a reservation for one or more places on behalf of third parties, in accordance with the provisions of these General Conditions of Use, the User ensures the respect by these third parties of the provisions of this article, and in general of these general terms and conditions of use. BikeShuttle.me reserves the right to suspend the Account, limit access to the Services or terminate these Terms of Use in case of violation by third parties on behalf of which the User has booked a Seat in accordance with these Conditions general terms of use.

    • 8. Account suspension, access restriction and termination

      • You may terminate your contractual relationship with BikeShuttle.me at any time, without cost and without giving any reason. To do this, simply go to the "Close my account" tab on the Profile page.

        In case of (i) violation of these General Terms of Use, including the obligations of the Users referred to in Articles 6 and 8 above, (ii) exceeding the limit referred to in Article 4.3.3 above, or (iii) if BikeShuttle .me has a real reason to believe that this is necessary to protect its security and integrity, that of Users or third parties, or for the purposes of fraud prevention or investigation, BikeShuttle.me reserves the right to:

        (i) terminate the General Terms of Use that bind the User to BikeShuttle.me immediately and without notice; and / or

        (ii) prevent publication or remove any feedback, announcement, content, booking request, or any content posted by the User on the Platform; and / or

        (iii) restrict access and use of the Platform by the User; and / or

        (iv) suspend the account temporarily or permanently.

        When this is necessary, the User will be informed of the application of this measure in order to allow him to provide explanations to BikeShuttle.me. BikeShuttle.me will decide, at its sole discretion, whether or not to remove the applied measures.

  • Personal data

    • In the context of the use of the Platform by the User, BikeShuttle.me will collect and process some of the User's personal data. By using the Platform and registering as a User, the User acknowledges and accepts the processing of their personal data by BikeShuttle.me in compliance with current legislation and the provisions of the privacy policy.

  • Intellectual Property

    • 1. Content published by BikeShuttle.me

      In relation to the contents provided by its Users, BikeShuttle.me is the sole owner of all intellectual property rights related to the Service, to the Platform, its contents (in particular texts, images, drawings, logos, videos, sounds, data , graphics) and to the software and databases that ensure its operation.

      BikeShuttle.me grants a non-exclusive, personal and non-transferable right to use the Platform and Services, for personal and private use, on a commercial basis and in accordance with the purposes of the Platform and Services.

      Any other use or exploitation of the Platform and the Services and their contents without the prior written authorization of BikeShuttle.me is prohibited. In particular, the User is prohibited from:

      (i) reproduce, modify, adapt, distribute, represent and publicly disseminate the Platform, the Services and the content, with the exception of what is expressly authorized by BikeShuttle.me;

      (ii) decompile and apply reverse engineering to the Platform or Services, without prejudice to the exceptions provided for by the texts in force;

      (iii) extracting or attempting to extract (in particular using robots for data mining or any other similar data collection tool) a substantial part of the data of the Platform.

    • 1.2. Content published by the User on the Platform

      In order to allow the provision of the Services, and in accordance with the objective of the Platform, the User grants BikeShuttle.me a non-exclusive license to use the content and data provided in the context of use by the Service User (hereinafter, "User Content"). To allow BikeShuttle.me to distribute via the digital network and in accordance with any communication protocol (in particular the Internet and the mobile network), and to provide the content of the Platform to the public, the User authorizes BikeShuttle.me, throughout the world and for the duration of its contractual relationship with BikeShuttle.me, to reproduce, represent, adapt and translate the User Content as follows:

      (i) the User authorizes BikeShuttle.me to reproduce all or part of the User Content on any known or unknown digital recording medium, and in particular on any server, hard disk, memory card, or any other medium equivalent, in any format and with any process, known or unknown, to the extent necessary for any storage, backup, transmission or download related to the operation of the Platform and the provision of the Service;

      (ii) the User authorizes BikeShuttle.me to adapt and translate the User Content, and to reproduce these adaptations on any digital medium, current or future, as indicated in point (i) above, with the aim of providing the Services, in particular in several languages. This right includes in particular the possibility of making changes to the formatting of the User Content, with the respect of its moral right, in order to respect the graphic setting of the Platform and / or make it technically compatible in view of its publication through the Platform.

  • Role of BikeShuttle.me

    • The Platform is an online networking platform where Users can create and publish Travel Ads for Bikeshuttling purposes. Such Announcements may in particular be viewed by other Users in order to know the conditions of the Travel and, where applicable, to directly book a Seat in the vehicle in question with the User who has published the Announcement on the Platform.

      By using the platform and accepting these terms and conditions of use, the User acknowledges that BikeShuttle.me is not part of any agreement between the User and the other Users in order to purchase a Transport Service.

      BikeShuttle.me has no control over the behavior of its Users and users of the Platform. It does not own, exploit, supply or manage the vehicles object of the announcements and does not offer any trip on the platform.

      The User acknowledges and accepts that BikeShuttle.me does not control the validity, truthfulness or legality of Ads, Places and Trips offered. As an intermediary of bikeshuttling, BikeShuttle.me does not provide any transport service and does not act as a carrier; the role of BikeShuttle.me is limited to facilitating access to the Platform.

      Users (Shuttles or Passengers) act under their exclusive and full responsibility.

      As an intermediary, BikeShuttle.me can not be held responsible for the actual occurrence of a trip, and in particular due to:

      (i) incorrect information communicated by the Shuttle on its Announcement, or by any other means regarding the Travel and its terms;

      (ii) cancellation or modification of a journey by a User;

      (iii) failure to pay for the Service;

      (iv) behavior of its Users during, before or after the Trip.

  • Operation, availability and functionality of the Platform

    • BikeShuttle.me will try as far as possible to keep the Platform accessible 7 days a week and 24 hours a day. However, access to the Platform may be temporarily suspended, without notice, due to technical maintenance, migration or update, or due to interruptions or limitations related to the operation of the network.

      Furthermore, BikeShuttle.me reserves the right to modify or suspend in whole or in part access to the Platform or its functionalities, at its sole discretion, temporarily or permanently.

  • Changes to the General Conditions of Use

    • ???????These general terms and conditions of use and the documents integrated by reference represent the entire agreement between the User and BikeShuttle.me concerning the use of the Services. Any other document, in particular any mention relating to the Platform (FAQ, etc.), has the sole purpose of providing information.

      BikeShuttle.me may modify these General Terms and Conditions of Use in order to adapt them to its technological and commercial environment and to comply with the legislation in force. Any modification to these Terms of Use will be published on the Platform indicating the date of entry into force and the User will be notified by BikeShuttle.me before it enters into force.

  • Applicable law - Disputes

    • ??????????????These general terms and conditions of use are written in Italian and subject to Italian law.
      ???????It is also possible, if necessary, to file complaints about our Platform or our Services on the dispute resolution platform put in place by the European Commission, accessible here. The European Commission will send the complaint to the competent national ombudsman. In accordance with the rules applicable to mediation, the User is required, prior to any request for mediation, to inform BikeShuttle.me in writing of any disputes in order to obtain a friendly solution.